Shipping Policy for Tudunie

Effective Date: January 8, 2025

At Tudunie, we are committed to delivering your orders promptly and securely. Our Shipping Policy outlines the available shipping methods, delivery timeframes, shipping fees, and other important details related to the shipping of your orders. Please read this policy carefully to understand how we handle shipping and delivery.

1. Shipping Methods

We offer a variety of shipping methods to meet the needs of our customers. The available shipping options will depend on your location, the size and weight of the order, and other factors. The following are the main shipping methods available:

  • Standard Shipping: Our standard shipping method offers economical rates for delivery within the United States and internationally. The delivery time for standard shipping typically ranges from 5 to 7 business days depending on your location.
  • Expedited Shipping: If you need your order faster, we offer expedited shipping. Expedited shipping typically delivers within 2 to 3 business days for U.S. orders, depending on the carrier and delivery location.
  • Express Shipping: For urgent orders, we offer express shipping, which usually delivers within 1 to 2 business days for U.S. customers. International delivery times may vary.
  • International Shipping: We ship to many countries outside the U.S. Shipping times and fees for international orders vary depending on the destination.

Please note: Actual delivery times may vary depending on factors such as holidays, weather conditions, and shipping carrier delays.

2. Shipping Costs

Shipping costs are calculated based on your order size, weight, and delivery destination. The total shipping cost will be displayed at checkout before you confirm your order. In some cases, you may be eligible for free shipping promotions, which will also be indicated at checkout.

  • Domestic Orders (Within the U.S.): Shipping fees for domestic orders are calculated based on the shipping method selected and the delivery location.
  • International Orders: For international shipments, shipping fees will vary by destination country. Duties, taxes, and customs fees may also apply, and these fees are the responsibility of the customer.
  • Free Shipping: Occasionally, we offer free shipping promotions on eligible orders. Free shipping may be subject to a minimum purchase requirement, and the promotion will be clearly stated on our website.

3. Order Processing Time

After you place your order, we will begin processing it as soon as possible. Please note the following:

  • Order Processing Time: Orders are processed within 1 to 2 business days. Orders placed after business hours or on weekends will be processed on the next business day.
  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with a summary of your purchase and the expected delivery date.
  • Order Fulfillment: After your payment is authorized and your order is processed, we will prepare it for shipment. You will receive a shipment confirmation email with tracking details once your order is shipped.

4. Delivery Timeframes

Delivery times vary depending on the shipping method selected and the destination of your order:

  • Domestic (U.S.) Orders:

    • Standard Shipping: Typically arrives within 5-7 business days.
    • Expedited Shipping: Typically arrives within 2-3 business days.
    • Express Shipping: Typically arrives within 1-2 business days.

  • International Orders:

    • Shipping times for international orders depend on the destination country and the shipping method chosen. Standard international shipping typically takes between 7 to 14 business days, while expedited international shipping can take between 3 to 7 business days. Please note that customs processing may cause additional delays.

5. Order Tracking

Once your order is shipped, you will receive a shipment confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website. The tracking information will be updated as the shipment progresses.

  • Tracking Delays: In rare cases, tracking information may take up to 24 hours to update after the package has been shipped. If your tracking information does not update, please wait a day or contact us for assistance.

6. Shipping Restrictions

While we strive to ship worldwide, there are some restrictions on shipping to certain countries. These restrictions may be due to local laws, customs regulations, or other factors that affect international shipping.

  • Restricted Countries: We may not ship to certain countries due to legal or logistical reasons. If your shipping address is in a restricted country, you will be notified before completing your purchase.
  • P.O. Box and APO/FPO Addresses: We are able to ship to P.O. Boxes and military addresses (APO/FPO), but please note that these addresses may take longer to deliver. We recommend selecting a standard shipping method for these addresses.

7. Customs, Duties, and Taxes

For international shipments, customs duties, taxes, and import fees may be charged by the destination country. These charges are not included in the price of the item or the shipping cost and are the responsibility of the customer. The specific amount will depend on the destination country’s laws and regulations.

  • Customs Clearance: Delays in customs processing can sometimes cause shipping delays. Tudunie is not responsible for any customs delays or additional charges that may occur during international shipping.
  • Customs Fees: It is important to check with your local customs office to understand the potential duties, taxes, or fees that may apply before placing your order.

8. Missing or Lost Packages

We understand the importance of receiving your order in a timely manner. If your package is missing or lost in transit, please contact us immediately at info@tudunie.com.

  • Domestic Shipments: For missing U.S. shipments, please allow up to 7 business days after the expected delivery date for the package to arrive. After this period, we can initiate an investigation with the shipping carrier.
  • International Shipments: For lost or missing international shipments, please allow up to 21 business days for the package to be delivered. If it is still missing after this period, please contact us for assistance.

9. Order Changes and Cancellations

Once your order has been processed and shipped, we cannot make changes to the shipping address or cancel the order. If you need to change the shipping address or cancel the order, please contact us as soon as possible, and we will do our best to accommodate your request before the order is shipped.

10. Contact Us

If you have any questions regarding our shipping policy, need assistance with tracking your order, or require support for a shipping-related issue, please contact us: