Payment Policy for Tudunie

Effective Date: January 8, 2025

At Tudunie, we strive to make your shopping experience as smooth and secure as possible. Our Payment Policy outlines the payment methods we accept, payment processing details, and other important information related to transactions on Tudunie.com. Please read this policy carefully to understand how we handle payments for your orders.

1. Accepted Payment Methods

We accept the following payment methods on Tudunie.com:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
    • JCB
  • PayPal: You can use your PayPal account to securely pay for your purchases.
  • Apple Pay: For customers who prefer to use Apple Pay, we accept payments through this service.
  • Google Pay: Payments via Google Pay are also accepted for your convenience.
  • Klarna (if available): Klarna offers flexible payment options, including financing plans. Please refer to the Klarna website for full terms and conditions.
  • Other Methods: We may offer additional payment methods from time to time, which will be clearly listed on the checkout page.

2. Payment Processing

When you place an order on Tudunie.com, your payment will be processed securely by a third-party payment processor. Here is how the payment process works:

  1. Order Review: Once you proceed to checkout, review your order details, including the products, quantity, and total price, including applicable taxes and shipping fees.
  2. Payment Submission: After reviewing your order, select your preferred payment method and submit your payment information.
  3. Authorization and Confirmation: Your payment will be authorized by the payment processor. If the payment is approved, we will send you an order confirmation email, and your items will be processed for shipment.
  4. Payment Security: We use SSL (Secure Socket Layer) encryption to protect your payment details during transmission. Your sensitive data is encrypted to prevent unauthorized access.
  5. Transaction Decline: If your payment is declined, we will notify you via email and suggest possible reasons for the issue (e.g., insufficient funds, incorrect card details). You can then update your payment information and try again.

3. Pricing and Currency

  • Pricing: All prices on Tudunie.com are listed in US dollars (USD), unless otherwise stated. The total price displayed at checkout will include taxes, shipping fees, and any applicable discounts or promotions.
  • Currency Conversion: If you are shopping from outside the United States, please note that the final amount billed to your card may vary based on your bank’s currency conversion rates and fees.
  • Sales Tax: Sales tax is calculated based on your shipping address and applicable state or local tax laws. The sales tax amount will be shown during checkout before you complete your purchase.

4. Payment Authorization

By submitting your payment information, you authorize Tudunie to charge the total amount of your order, including taxes, shipping fees, and any applicable discounts, to your chosen payment method. This authorization remains valid until your payment is processed successfully, and your order is confirmed.

5. Order Cancellations and Modifications

Once an order is placed and payment is processed, it is generally considered final. However, if you need to cancel or modify your order, please contact our customer support team as soon as possible.

  • Order Cancellation: If your order has not yet been processed or shipped, we may be able to cancel the order and issue a full refund.
  • Modifications: If you wish to change the products in your order (such as size, color, or quantity), we will do our best to accommodate your request. However, once your payment is processed, it may not be possible to modify your order.

Please contact us at info@tudunie.com to request cancellations or modifications.

6. Refunds and Payment Reversals

If you are eligible for a refund (e.g., for returned items, order cancellations, or defective products), we will issue the refund to the original payment method used for the purchase.

  • Refund Timeframe: Refunds will be processed within 5-7 business days after we receive the returned item(s) or confirm the cancellation. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or payment provider.
  • Partial Refunds: In some cases, if only part of your order is returned or canceled, you may receive a partial refund for the returned items.
  • Payment Reversals: If there is an issue with your payment or if we are unable to fulfill your order, we may reverse the payment and cancel the transaction.

7. Security and Fraud Prevention

At Tudunie, the security of your payment information is our top priority. We use the latest technology to ensure that your personal and financial details are protected.

  • Secure Payment Processing: We partner with reputable third-party payment processors that use SSL encryption to ensure the secure transfer of your payment details.
  • Fraud Prevention: We monitor transactions for signs of fraud. If suspicious activity is detected, we may request additional verification before processing your payment.
  • Chargebacks: In case of a chargeback (when a payment is disputed), we may request further documentation to resolve the issue. We reserve the right to deny services to customers who engage in fraudulent chargeback claims.

8. Subscription and Recurring Payments (if applicable)

If you subscribe to any service or product on Tudunie.com that requires recurring payments, you authorize us to charge your payment method on a regular basis as specified in the subscription terms.

  • Subscription Terms: The frequency and price of your subscription will be clearly stated when you sign up. You can manage your subscription preferences through your account or by contacting us at info@tudunie.com.
  • Subscription Cancellations: You can cancel your subscription at any time, but please note that cancellations may not take effect immediately. Any payments already processed for the current billing cycle are non-refundable.

9. Payment Disputes and Chargebacks

If you encounter any issues with your payment or need to dispute a charge, please contact us as soon as possible at info@tudunie.com. We will work with you to resolve any disputes.

  • Chargeback Fees: If a chargeback is filed with your bank or credit card issuer, we may assess a chargeback fee to cover the costs of handling the dispute.
  • Resolution: We will make every effort to address payment disputes and resolve issues to your satisfaction. If you file a chargeback without contacting us, we may deny future orders or take legal action if necessary.

10. Contact Us

If you have any questions or concerns about our Payment Policy, need assistance with making a payment, or have any inquiries regarding your order, please contact us: