Sales Policy
Effective Date: January 8, 2025

At TUDUNIE, we strive to offer our customers high-quality products and exceptional service. Our Sales Policy outlines the terms and conditions related to purchasing products from our website and ensures a smooth shopping experience.

1. Product Availability

  • In-Stock Items: All products listed on our website are available for purchase unless otherwise noted.
  • Out of Stock: In case an item is out of stock, we will notify you via email and offer options to backorder or choose a similar item.
  • Pricing and Errors: Prices listed on our website are accurate at the time of publication. However, we reserve the right to correct any pricing errors. If a price error is discovered after an order is placed, we will contact you to offer a correction or cancel the order.

2. Order Confirmation

  • Once you place an order, you will receive an order confirmation email with the details of your purchase. This confirmation does not constitute an acceptance of your order.
  • We reserve the right to cancel or modify any order if necessary due to stock issues, pricing errors, or any other reason.

3. Payment Terms

  • We accept various payment methods, including credit/debit cards, PayPal, and other payment processors.
  • Payment Authorization: When you place an order, your payment will be authorized immediately. However, your payment will not be charged until the order is confirmed and processed for shipping.
  • Security: All payment information is securely processed through our third-party payment providers. We use encryption technology to ensure your payment details are protected.

4. Sales Taxes

  • Sales Tax: Applicable sales tax will be added to your order based on the shipping address.
  • Tax Exemptions: If you are tax-exempt, please contact us at info@tudunie.com with the required documentation before placing your order.

5. Shipping and Delivery

  • Shipping Methods and Fees: Shipping costs will be calculated at checkout based on your location and chosen shipping method.
  • Delivery Times: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout.
  • Shipping Insurance: Optional shipping insurance is available during checkout for additional peace of mind.

6. Order Cancellations

  • If you wish to cancel an order, please contact us as soon as possible at info@tudunie.com or 626-475-6116.
  • If your order has already been processed or shipped, we may not be able to cancel it. In such cases, you can return the item following our Return and Refund Policy.

7. Customer Support

We are committed to providing excellent customer service. If you have any questions or concerns regarding your order, please reach out to our customer support team:

8. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of any updates.