Return and Refund Policy
Effective Date: January 8, 2025

At TUDUNIE, we aim to ensure that every customer is fully satisfied with their purchase. If for any reason you are not completely happy with your order, please review our Return and Refund Policy below to understand the process and how we can assist you.

1. Return Eligibility

  • Return Timeframe: You may return most items within 30 days of receiving your order for a full refund or exchange.
  • Condition of Return: Items must be unused, undamaged, and in their original packaging to qualify for a return.
  • Non-Returnable Items: The following items are not eligible for returns:
    • Customized or personalized products
    • Gift cards
    • Digital products or downloads

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Email us at info@tudunie.com or call 626-475-6116 to request a return authorization.
  • Return Authorization: Our customer service team will provide you with a return authorization number and detailed instructions for returning your item.
  • Shipping the Return: You will be responsible for the return shipping costs unless the item is defective or an error was made on our part.

3. Refund Process

  • Refund Method: Once we receive your returned item, we will process your refund to the original payment method.
  • Processing Time: Refunds typically take 5-7 business days to process once we receive the returned item.
  • Refund Amount: The refund will be for the cost of the product minus any applicable shipping fees, unless the return was due to a defect or error on our part.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process above. Once your return is processed, we will send the replacement item to you.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@tudunie.com or 626-475-6116. We will:

  • Offer you a full refund or a replacement item at no extra cost.
  • Provide a pre-paid return shipping label for damaged items.

6. Non-Refundable Shipping Fees

Shipping fees are non-refundable, except in cases where the return is due to an error on our part or a defective item. Return shipping costs are the responsibility of the customer unless specified otherwise.

7. International Returns

For international orders, the return process is similar, but return shipping costs will be the responsibility of the customer. Additionally, customs duties and taxes paid at the time of delivery are non-refundable.

8. Changes to the Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact us: